{"id":32725,"date":"2020-01-14T14:52:29","date_gmt":"2020-01-14T14:52:29","guid":{"rendered":"https:\/\/spiritlifestyle.com\/?page_id=32725"},"modified":"2024-12-06T10:54:17","modified_gmt":"2024-12-06T10:54:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/spiritlifestyle.com\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1280px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"awb-menu awb-menu_row awb-menu_em-hover mobile-mode-collapse-to-button awb-menu_icons-left awb-menu_dc-yes mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-left mobile-size-full-absolute loading mega-menu-loading awb-menu_desktop awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-gap:3%;--awb-justify-content:space-evenly;--awb-active-color:#b73755;--awb-icons-color:var(--awb-color4);--awb-main-justify-content:flex-start;--awb-mobile-justify:flex-start;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:inherit;--awb-fusion-font-style-typography:normal;--awb-fusion-font-weight-typography:400;--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"VOD Menu\" data-breakpoint=\"900\" data-count=\"0\" data-transition-type=\"fade\" data-transition-time=\"300\" data-expand=\"right\"><button type=\"button\" class=\"awb-menu__m-toggle awb-menu__m-toggle_no-text\" aria-expanded=\"false\" aria-controls=\"menu-vod-menu\"><span class=\"awb-menu__m-toggle-inner\"><span class=\"collapsed-nav-text\"><span class=\"screen-reader-text\">Toggle Navigation<\/span><\/span><span class=\"awb-menu__m-collapse-icon awb-menu__m-collapse-icon_no-text\"><span class=\"awb-menu__m-collapse-icon-open awb-menu__m-collapse-icon-open_no-text fa-bars fas\"><\/span><span class=\"awb-menu__m-collapse-icon-close awb-menu__m-collapse-icon-close_no-text fa-times fas\"><\/span><\/span><\/span><\/button><ul id=\"menu-vod-menu\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_row\"><li  id=\"menu-item-105557\"  class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-105557 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"105557\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/spiritlifestyle.com\/video-series-catalogue\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon customonehome-solid\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">VIDEO HOME<\/span><\/a><\/li><li  id=\"menu-item-261947\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-261947 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"261947\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/spiritlifestyle.com\/audio\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">AUDIO<span class=\"awb-menu__highlight\" style=\"background-color:#b73755;color:var(--awb-color1);\">NEW<\/span><\/span><\/a><\/li><li  id=\"menu-item-32758\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32758 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"32758\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/spiritlifestyle.com\/vod-catalogue\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">FULL VIDEO LIST<\/span><\/a><\/li><li  id=\"menu-item-32726\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32726 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"32726\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/spiritlifestyle.com\/faqs\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">FAQ\u2019s<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1280px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-32752 size-fusion-200\" src=\"https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs-200x184.png\" alt=\"Spirit Lifestyle FAQs\" width=\"200\" height=\"184\" srcset=\"https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs-200x184.png 200w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs-300x275.png 300w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs-400x367.png 400w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs-500x459.png 500w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs-600x551.png 600w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2020\/01\/FAQs.png 645w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/p>\n<p>We have populated this &#8216;Frequently Asked Questions&#8217; with information about your account and membership subscription that you may find helpful. If you have any questions that are not covered by these FAQ&#8217;s please feel free to reach out to us using the\u00a0<a href=\"https:\/\/spiritlifestyle.com\/contact-2\/\">Contact<\/a> page. Thank you!<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color4)!important;border-color: var(--awb-color4)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".email-notifications\" href=\"#\">Email Notifications<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".help-me-log-in\" href=\"#\">Help me log in<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".subscriptions\" href=\"#\">Subscriptions<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".using-the-community-page\" href=\"#\">Using the Community Page<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".video-catalogue\" href=\"#\">Video Catalogue<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55233 using-the-community-page \"><span class=\"entry-title rich-snippet-hidden\">How do I upload or change my profile picture?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/slstraining\/\" rel=\"author\">Rob &#38; Aliss<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-12-02T09:26:49+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55233\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55233\" href=\"#collapse-1-55233\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I upload or change my profile picture?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55233\" aria-labelledby=\"faq_1-55233\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To upload a profile picture of yourself go to the COMMNITY page and click on your profile name.<\/p>\n<p>This will take you to your PROFILE PAGE. At the top of YOUR PROFILE page there is a circle with a blank grey profile image in it. Click on this image and it will open a dialogue box where you can UPLOAD your photo.<\/p>\n<p>If you already have a photo and want to change it click DELETE and then UPLOAD a new one.<\/p>\n<p>TIP: The easiest way to get a photo of yourself is to take a &#8216;selfie&#8217; with your phone or tablet<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-50742 subscriptions \"><span class=\"entry-title rich-snippet-hidden\">How to change your card or payment method for a subscription<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/support\/\" rel=\"author\">Spirit Lifestyle Support<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-10-08T09:42:45+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-50742\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-50742\" href=\"#collapse-1-50742\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to change your card or payment method for a subscription<\/div><\/a><\/h4><\/div><div id=\"collapse-1-50742\" aria-labelledby=\"faq_1-50742\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"gmail_default\">To change your card or payment method for a subscription log into your account dashboard:<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">https:\/\/spiritlifestyle.com\/my-account\/<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">Click on the &#8216;<b>My Subscription<\/b>&#8216; tab and then find the &#8216;<b>CHANGE PAYMENT<\/b>&#8216; button in the &#8216;<b>ACTIONS<\/b>&#8216; section.<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">This will take you to the page where you can add your new card details.<\/div>\n<div class=\"gmail_default\"><\/div>\n<div class=\"gmail_default\">Click the &#8216;<b>CHANGE PAYMENT METHOD<\/b>&#8216; to complete the changes.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-30443 help-me-log-in video-catalogue \"><span class=\"entry-title rich-snippet-hidden\">How do I access my videos?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-12-04T14:21:00+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-30443\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-30443\" href=\"#collapse-1-30443\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I access my videos?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-30443\" aria-labelledby=\"faq_1-30443\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have subscribed to <strong>Spirit Lifestyle Membership Subscription<\/strong> (and your subscription is <strong>still active<\/strong>)\u00a0you need to <strong>log in<\/strong> to see the membership video content and other resources.<\/p>\n<p>Once logged in all the video images on the main <strong>VIDEO<\/strong> page (link at the top of the page in the main menu) will link to episode pages you can watch.<\/p>\n<p><strong>TO LOG IN:<\/strong><\/p>\n<p>In the footer menu (at the bottom of this page and the <a href=\"https:\/\/spiritlifestyle.com\">home page<\/a>) there is a <strong>&#8216;LOG IN&#8217;<\/strong> button:\u00a0 <em>click this button to log in<\/em>.<\/p>\n<p>This will take you to the <strong>Log In page<\/strong>.<\/p>\n<p><a href=\"https:\/\/spiritlifestyle.com\/my-account\">Here&#8217;s a direct link<\/a><\/p>\n<p>On the <strong>log in page<\/strong> enter your <strong>account email<\/strong> (or user name) and then <strong>your password<\/strong> &#8211; (these are the <strong>email<\/strong> and <strong>password<\/strong> you would have entered when you first made a purchase)<\/p>\n<p>If you have forgotten your password there is a <strong>PASSWORD RESET<\/strong> link below the log in. This will email you a link to reset your password<\/p>\n<p><strong>IF YOU ARE ALREADY LOGGED IN:<\/strong><\/p>\n<p><strong>If you are already logged in<\/strong> this menu item will display a &#8216;<strong>MY ACCOUNT<\/strong>&#8216; button instead&#8230; clicking this will take you to your customer <strong>DASH BOARD &#8211;\u00a0<\/strong>here you can check the status of your subscription and other order details<\/p>\n<p>If you are subscribed but cannot access the videos contact us using the form below and we will do our best to help.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27764 video-catalogue \"><span class=\"entry-title rich-snippet-hidden\">Closed Captions and Subtitles<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-01-15T10:52:49+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-27764\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27764\" href=\"#collapse-1-27764\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Closed Captions and Subtitles<\/div><\/a><\/h4><\/div><div id=\"collapse-1-27764\" aria-labelledby=\"faq_1-27764\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are keen to introduce closed captions and subtitles and we are working to roll out this feature across the whole catalogue. If Closed Captions are available on a video you will see a &#8216;<strong>CC<\/strong>&#8216; icon in the &#8216;transport bar&#8217; or &#8216;play bar&#8217; at the bottom of the video:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32755\" src=\"https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/CC.png\" alt=\"Spirit Lifestyle Closed Captions\" width=\"600\" height=\"352\" srcset=\"https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/CC-200x117.png 200w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/CC-300x176.png 300w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/CC-400x235.png 400w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/CC-500x293.png 500w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/CC.png 600w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Click on this ICON to toggle captions on\/off (and to see alternative languages if available).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27733 email-notifications \"><span class=\"entry-title rich-snippet-hidden\">Customer Account and Email Notifications<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/slstraining\/\" rel=\"author\">Rob &#38; Aliss<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-01-15T11:05:25+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-27733\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27733\" href=\"#collapse-1-27733\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Customer Account and Email Notifications<\/div><\/a><\/h4><\/div><div id=\"collapse-1-27733\" aria-labelledby=\"faq_1-27733\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If any product is purchased from our web site a <strong>CUSTOMER ACCOUNT<\/strong> is created on the web site using the:<\/p>\n<ul>\n<li>customers name<\/li>\n<li>your email<\/li>\n<li>and a password (entered by the customer at \u00a0the first check out).<\/li>\n<\/ul>\n<p>These details (name or email and password) can then be used by the customer to log in to the Spirit Lifestyle<strong> CUSTOMER DASHBOARD<\/strong>.<\/p>\n<p>The <a href=\"https:\/\/spiritlifestyle.com\/my-account\/\"><strong>CUSTOMER DASHBOARD<\/strong><\/a> is accessed by clicking the &#8216;<a href=\"https:\/\/spiritlifestyle.com\/my-account\/\"><strong>LOG IN<\/strong><\/a>&#8216; link at the bottom of the home page (or by clicking on <a href=\"https:\/\/spiritlifestyle.com\/my-account\/\"><strong>MY ACCOUNT<\/strong><\/a> if already logged in).<\/p>\n<p>From your <a href=\"https:\/\/spiritlifestyle.com\/my-account\/\"><strong>DASHBOARD<\/strong><\/a> you can view your <a href=\"https:\/\/spiritlifestyle.com\/my-account\/orders\/\">recent orders<\/a>, manage your\u00a0<a href=\"https:\/\/spiritlifestyle.com\/my-account\/edit-address\/\">shipping and billing addresses<\/a>, and\u00a0<a href=\"https:\/\/spiritlifestyle.com\/my-account\/edit-account\/\">edit your password and account details<\/a>.<\/p>\n<p>You can also manage your <a href=\"https:\/\/spiritlifestyle.com\/my-account\/subscriptions\/\">subscription(s)<\/a> and <a href=\"https:\/\/spiritlifestyle.com\/my-account\/members-area\/26899\/my-membership-content\">memberships<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32757\" src=\"https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard.jpg\" alt=\"Spirit Lifestyle Dashboard\" width=\"800\" height=\"514\" srcset=\"https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-200x129.jpg 200w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-300x193.jpg 300w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-400x257.jpg 400w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-460x295.jpg 460w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-500x321.jpg 500w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-600x386.jpg 600w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard-768x493.jpg 768w, https:\/\/spiritlifestyle.com\/wp-content\/uploads\/2019\/10\/Dashboard.jpg 800w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27729 email-notifications \"><span class=\"entry-title rich-snippet-hidden\">Exclusive Membership Email News<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/slstraining\/\" rel=\"author\">Rob &#38; Aliss<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-10-20T13:28:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-27729\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27729\" href=\"#collapse-1-27729\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Exclusive Membership Email News<\/div><\/a><\/h4><\/div><div id=\"collapse-1-27729\" aria-labelledby=\"faq_1-27729\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Spirit Lifestyle Membership Subscription is designed to be a training portal that includes community engagement and interaction with Rob and Aliss through live streaming. It\u2019s important that we are able to communicate with our members through emails to notify them of upcoming live streaming events etc.<\/p>\n<p>To achieve this members emails are automatically subscribed to our email newsletter client and enrolled in our exclusive membership contact list at the point of membership creation (an action clearly stated on the product page before purchase). This list is used for exclusive membership communications. When a membership is cancelled the members email is removed from this list and will no longer receive these notifications.<\/p>\n<p>Customers can unsubscribe from these email notifications at any time using the \u2018unsubscribe\u2019 link at the bottom of the emails.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-24163 video-catalogue \"><span class=\"entry-title rich-snippet-hidden\">How do I close a full screen video window?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T05:37:54+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24163\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24163\" href=\"#collapse-1-24163\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I close a full screen video window?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24163\" aria-labelledby=\"faq_1-24163\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To close a full screen video window do one of the following:<\/p>\n<ol>\n<li>Press the ESC key on the keyboard<\/li>\n<li>Move the mouse curser to make the transport bar appear at the bottom of the video &#8211; click the right hand icon with the arrows pointing inward<\/li>\n<li>PC: Right click on the screen choose &#8216;Exit full screen&#8217; from the drop down menu<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-19085 subscriptions video-catalogue \"><span class=\"entry-title rich-snippet-hidden\">How do I cancel my subscription?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-01-21T13:51:42+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-19085\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-19085\" href=\"#collapse-1-19085\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I cancel my subscription?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-19085\" aria-labelledby=\"faq_1-19085\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can cancel your subscription any time by doing the following:<\/p>\n<p>Go to your <strong>Subscriptions List<\/strong> and click &#8216;<strong>VIEW<\/strong>&#8216; by the subscription you need to cancel (link below),<br \/>\nonce on the <strong>Subscription Page<\/strong> click on <strong>Actions &#8216;CANCEL&#8217;<\/strong> &#8211; this will stop the next payment going out, your subscription remains live until that date:<\/p>\n<p>FOLLOW THIS LINK TO ACCESS YOUR CUSTOMER DASHBOARD:<br \/>\n<a href=\"https:\/\/spiritlifestyle.com\/my-account\/subscriptions\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/spiritlifestyle.com\/my-account\/subscriptions\/<\/a> (opens in new tab)<\/p>\n<p>Alternatively click on &#8216;My Account&#8217; link at the bottom of the page.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-15003 help-me-log-in \"><span class=\"entry-title rich-snippet-hidden\">I Forgot My Password, How Do I Reset It?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-02-23T14:07:53+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-15003\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-15003\" href=\"#collapse-1-15003\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I Forgot My Password, How Do I Reset It?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-15003\" aria-labelledby=\"faq_1-15003\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><h3 id=\"forgot\">Go to the LOG IN SCREEN <a href=\"https:\/\/spiritlifestyle.com\/my-account\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/h3>\n<p>There is a PASSWORD RESET link below the log in. This will email you a link to reset your password.<\/p>\n<p>If you are logged into your account and want to change your password head to MY ACCOUNT then ACCOUNT DETAILS<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-15000 video-catalogue \"><span class=\"entry-title rich-snippet-hidden\">Why can\u2019t I play videos on Linux \/ Ubuntu?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2017-01-20T16:11:19+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-15000\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-15000\" href=\"#collapse-1-15000\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why can\u2019t I play videos on Linux \/ Ubuntu?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-15000\" aria-labelledby=\"faq_1-15000\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p data-fontsize=\"26\" data-lineheight=\"42\">In order to play our videos on Ubuntu (and some other Linux operating systems), you will need the following packages:<\/p>\n<div class=\"faq_content\">\n<p><strong>Chromium:\u00a0<\/strong><br \/>\nchromium-codecs-ffmpeg-extra<\/p>\n<p><strong>Firefox:\u00a0<\/strong><br \/>\ngstreamer0.10-plugins-good<br \/>\nstreamer0.10-ffmpeg<\/p>\n<p>If you\u2019re using a Linux OS other than Ubuntu and this doesn\u2019t do the trick, we recommend reaching out to the OS community for assistance.<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14999 video-catalogue \"><span class=\"entry-title rich-snippet-hidden\">Why does my video start and stop (buffer) during playback?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spiritlifestyle.com\/author\/rob-cresswell\/\" rel=\"author\">Rob Cresswell<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2017-01-20T16:12:12+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-14999\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14999\" href=\"#collapse-1-14999\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does my video start and stop (buffer) during playback?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14999\" aria-labelledby=\"faq_1-14999\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you\u2019re experiencing excessive buffering during playback, it\u2019s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to \u201cAuto\u201d in the quality menu (the icon at the bottom of the video). This will allow the player to select the best quality video file to stream.\u00a0If \u201cAuto\u201d\u00a0is not available, switch to one of the lower quality options.<\/p>\n<div class=\"faq_content\">\n<p>You may also want to try one of the following:<\/p>\n<ul>\n<li>Close extra browser tabs or other applications that may be using up your bandwidth.<\/li>\n<li>Make sure you\u2019re using the latest version of your browser.<\/li>\n<\/ul>\n<h3>What does \u201cAuto\u201d mean in the quality menu?<\/h3>\n<div class=\"faq_content\">When you have \u201cAuto\u201d selected in the quality menu, our player will intelligently select the best quality for your particular network connection. This means you\u2019ll avoid buffering delays and enjoy an uninterrupted viewing experience.<\/div>\n<\/div>\n<div class=\"faq_content\"><\/div>\n<div class=\"faq_content\">[embedyt] http:\/\/www.youtube.com\/watch?v=v-swpwlNtQk&amp;width=500[\/embedyt]<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32725","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s - Spirit Lifestyle with Rob &amp; Aliss Cresswell<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spiritlifestyle.com\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s - Spirit Lifestyle with Rob &amp; 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